Frequently Asked Questions
Everything you need to know about shopping with Jugnu Lahore
What is the standard delivery time for orders?
For orders within Lahore, we typically deliver within 2-3 business days. For nationwide shipping across Pakistan, please allow 4-6 business days for your package to arrive.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this code on our courier partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags attached. Please note that for hygiene reasons, certain items like jewelry and intimates are non-returnable unless they arrive damaged.
What payment methods do you accept?
We currently accept Cash on Delivery (COD), Direct Bank Transfers, and all major Credit/Debit cards through our secure payment gateway.
How do I ensure I choose the right size?
Each product page features a detailed size chart. We recommend measuring a similar garment you own and comparing it to our specifications to find your perfect fit.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and screen resolution settings, slight variations in color may occur.